1. Introduction

These Terms & Conditions (“Terms and Conditions”) apply to your appearance in and/or your use of our Services. Our Services are offered to you conditioned upon your acceptance without modification of any of the terms, conditions, and notices set forth below. Please read these Terms and Conditions carefully, as they contain information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these Terms and Conditions, please do not use any of our Services.

We may change or otherwise modify these Terms and Conditions in the future, and you understand and agree that your continued access or use of our Services after such change signifies your acceptance of the updated or modified Terms and Conditions. We will note the date that revisions were last made at the bottom of this page, and any revisions will take effect upon posting. Please review this page periodically.

For purposes hereof:

a. “Event Partners” means the promoter(s), sponsor(s), team(s), artist(s), venue operators and/or any other applicable rights holders in respect of the Event.

b. “The Company”, “Company”, “we”, “us” or “CrowdIQ” means CrowdIQ, Inc., a corporation incorporated in Delaware, USA, and/or CrowdIQ (Pty) Ltd, a private company registered in the Republic of South Africa (as applicable).

c. “Content” means anything you or other users post, provide or share while using our Services.

d. “User Data” or “User’s Data” means facts and other information about you, including actions taken by you while interacting with our Services, actions taken by other users who interact with our Services, and Content or information that you or third parties can retrieve or provide to us.

e. “CrowdIQ Image” means a high-resolution, panoramic, gigapixel or computer-vision-derived image, visualization or other CrowdIQ-generated visual asset captured at or in relation to an Event.

f. “Event” means an event, concert, conference, gathering, venue, landscape, cityscape, or other physical or virtual environment which may include a crowd or audience.

g. “Services” means products and services provided by CrowdIQ, including but not limited to CrowdIQ Images, computer-vision analytics, crowd insights, venue intelligence tools, interactive visualizations, tagging functionality, competitions, dashboards, and related digital products published via CrowdIQ platforms, partner platforms or applications.

h. “Terms and Conditions” means these terms governing your use of our Services and includes our Privacy Policy.

i. “you” means each person who appears on or uses our Services.

2. CrowdIQ Images

By attending an Event (and thereby accepting the Event’s terms), appearing in a CrowdIQ Image, tagging yourself, uploading an image, or otherwise using our Services, you acknowledge and agree to:

i. the capture of CrowdIQ Images; and
ii. the collection of information relating to your attendance or interaction with the Event.

If you are identifiable in a CrowdIQ Image and wish to be removed, please contact info@crowdiq.com, specifying your location within the relevant image. We may request proof of identification before processing your request. We will make reasonable efforts to remove or obscure your image within five (5) working days and provide confirmation.

The Company and/or Event Partners may withdraw any CrowdIQ Image from public access at any time without notice.

3. Conditions of Use

You are responsible for your use of the Services and for any Content you add. You agree that:

a. You will not use our Services if you are under the age of 13.
b. Your use of the Services is at your own risk.
c. You will not publicly post personal contact information.
d. You will not use any CrowdIQ Image or content for commercial purposes without authorization.
e. You will not use content to bully, harass, threaten or disparage others.
f. You will not post unlawful, misleading, defamatory, hateful, pornographic or violent content.
g. You will not impersonate others or misrepresent affiliations.
h. You will not provide false personal information.
i. You will not violate any laws or third-party rights.
j. You will not post content that infringes intellectual property rights.
k. You will not post spam or unauthorized commercial communications.
l. You will not collect user data via automated means.
m. You will not engage in unlawful schemes.
n. You will not upload malicious code.
o. You will not disrupt or impair the Services.
p. You will not facilitate violations of these Terms.
q. You will not use the Services if you are a convicted sex offender.

We may remove content, suspend or terminate accounts, or take other appropriate action at our discretion.

4. Tagging and Sharing

Our Services may allow you to tag yourself or others, upload images, and share content via partner social networks.

Authentication may occur via email or third-party social networks. Tags will not be publicly visible until authenticated.

You may remove your tag at any time via your account or by emailing info@crowdiq.com. Removal requests will be processed within five (5) working days, subject to identity verification.

5. Privacy Policy

Your privacy is important to us. We collect and process User Data in accordance with applicable data protection laws.

a. Information We Collect

We may collect:

• Personal details you provide (name, email, location, profile image);

• Usage data and interactions with Services;

• Device, browser, network and location data;

• Information provided by Event Partners or other users.

b. How We Use Information

We use User Data to:

• Operate and improve our Services;

• Communicate with you about Events, Services or promotions;

• Verify accounts and activity;

• Provide analytics and insights to Event Partners;

• Comply with legal obligations.

By providing your email address, you consent to CrowdIQ sharing it with Event Partners and relevant analytics or marketing partners for lawful purposes, subject to applicable laws. Third parties are independent controllers of such data.

c. Data Security

We implement administrative, technical and physical safeguards to protect your information.

d. Data Removal

You may request deletion of your User Data by contacting info@crowdiq.com. Upon verification, your profile will be deactivated within five (5) working days. Certain records may be retained for up to three (3) years for legal and compliance purposes.

6. User-Generated Content

By uploading Content, you grant CrowdIQ a non-exclusive, transferable, royalty-free, worldwide license to use, reproduce, modify, distribute and display such Content for any lawful purpose.

You are solely responsible for your Content. We reserve the right to remove Content at our discretion.

7. Third-Party Links

Our Services may link to third-party websites. We do not control or endorse such sites and are not responsible for their content or practices.

8. Mobile and Devices

Our Services may be accessed via mobile devices. Carrier charges may apply.

9. Payments

Where payments are enabled, transactions are processed via third-party providers such as PayPal or Shopify. We do not store payment card details.

10. Intellectual Property

All intellectual property rights in CrowdIQ Images, Services, software, branding and content belong to the Company or its licensors. No rights are granted except as expressly stated.

You may not copy, distribute, modify, reverse engineer or commercially exploit our Services without written consent.

11. Limitation of Liability & Indemnity

To the fullest extent permitted by law, CrowdIQ, Event Partners and their contractors shall not be liable for any direct or indirect damages arising from your use of the Services.

You agree to indemnify and hold harmless the Company and its partners from any claims arising from your use of the Services or violation of these Terms.

12. General

a. Services are provided “as is” without warranties.
b. Force majeure applies.
c. These Terms constitute the entire agreement.
d. Invalid provisions do not affect remaining terms.
e. Failure to enforce does not waive rights.
f. Amendments take effect upon publication at www.crowdiq.com.
g. You will comply with all applicable laws.
h. You may not transfer your rights without consent.
i. New features are subject to these Terms.
j. These Terms are governed by the laws of the Republic of South Africa, and the courts thereof shall have exclusive jurisdiction.
k. Rights and obligations are freely assignable by the Company.
l. We reserve all rights not expressly granted.